Contact center of the future is no longer rely on voice or call channel, but also extend its delivery channel to get closer to customer and of course, with the right context.
Welcome to the world of the customer services where all the channels become convergent !
Friday, May 6, 2011
Friday, April 29, 2011
Mobile in Banking and Finance - What Make Sense and What Not
Industry analysis and also challenge of 2.0 retail banking. Nice reading for m-banking strategy.
Saturday, April 23, 2011
Tuesday, May 5, 2009
Subscribe to:
Posts (Atom)